How to Order Online

This guide outlines the online ordering steps and the information you’ll need.

1. Start your order

Use the Vfast Service Checker to enter your postcode and select your address. 
Only services available at your property will be shown.

https://www.vfast.co.uk/shop 

2. Choose your package

Select:

• Broadband package
  
• Contract length (12, 18, or 24 months)

Add-on:

• DigiVoice (new number or keep your number)
  See: What is DigiVoice?

Holiday park customers may also be asked about existing equipment and rental or sublet status.

3. Enter account details

You’ll need:

• Account holder name
  
• Contact phone number and email
  
• Online account password
  
• Security phrase
  See: What is a Security Phrase?

Park Holiday's customers may also need to supply a park customer or deal number.
See: Park Holidays Customer / Deal Numbers

4. Review and confirm

Check:

• Package and phone details
• Any voucher or referral codes
• Acceptance of Terms and Conditions

You can add notes such as access or delivery details.

5. Set up payment

• Direct Debit required
• Billed monthly in advance
• First bill may be pro-rata

See: Why My First Bill Looks Different and Pro-Rata Billing Explained

6. Submit your order

You’ll see an on-screen confirmation and receive a confirmation email.

What happens next

We arrange installation or send equipment and keep you updated by email or phone.

Important

• Advertised speeds are based on wired tests; Wi-Fi speeds vary
  
• Phone service requires broadband
• Payments are by monthly Direct Debit
  
• Do not cancel Ultrafast orders using a Government voucher before installation

Need help?

Contact the Vfast Customer Experience Team.

• 01227 668901
• sales@vfast.co.uk