Your my.vfast Account

Your my.vfast account is your secure online dashboard for managing your Vfast services.

From here, you can:

• Update your contact details
  
• Manage your account security
  
• View and download invoices
  
• (WiMAX customers only) check data usage and buy Bolt-ons
• (WiMAX customers only) upgrade to Park Ultimate

It is designed to give you quick and convenient access to your account information at any time.

How to Sign In

1. Go to www.vfast.co.uk
   
2. Click SIGN IN at the top right of the page
   
3. Under View your account, enter:
   • Account Ref – your Vfast Account Number
   • Password – the password you set when ordering

If you have forgotten your password:

• Click Forgotten password
  
• Enter your Account Number
  
• A reset link will be sent to your registered email address

Updating Your Contact Details

Once logged in:

1. Select ACCOUNTS from the top menu
   
2. Under PERSONAL DETAILS, select your Primary Number or Email Address to update your contact details.
   
3. Update your information and click SAVE
4. If you are changing your email address, a 6-digit verification code will be sent to your new email address. Enter this code to confirm the change. 

Keeping your contact details up to date helps us:

• Contact you about service updates or faults
  
• Send invoices and important account notices
  
• Verify your identity if you contact us

Adding an Authorised Contact

On the same ACCOUNT page:

1. Select ADD A NAMED PERSON.
2. Re-enter your password for security purposes.
3. Enter the authorised person's details and click SAVE.
4. If you would like the authorised person to be able to discuss the account with us, make sure you tick the relevant checkbox.

Change Your Account Password

On the same ACCOUNT page:

1. Enter your current password
   
2. Enter and confirm your new password
   
3. Click UPDATE PASSWORD

Billing & Invoices

To view your invoices:

1. Select BILLING from the top menu
   
2. Your invoices will be listed with their payment status
   
3. Click VIEW to open or download a copy

Track Your Usage (WiMAX Only)

WiMAX customers can monitor their monthly data usage in my.vfast.

Overview

1. Select USAGE from the top menu
   

This shows:

• Your monthly allowance
  
• How much data you have used

Weekly Graphs

1. Select USAGE from the top menu
   
2. View:
   • Last 7 Days Usage

View Remaining Bolt-ons

If you have Bolt-ons:

1. Select BOLT-ONS from the left menu
   
2. You will see how much extra data remains

Adding a Bolt-on

Important: Your external WiMAX radio must be powered on when purchasing a Bolt-on so the update can be applied.

1. Select USAGE from the top menu.
   
2. At the bottom of the page, select CHOOSE A BOLT-ON PACKAGE.
   
3. Select the Bolt-On package you would like to purchase.
   
4. Complete the payment to confirm your purchase. 

The update may take up to 15 minutes and your connection may briefly restart.

Upgrading Your Package (WiMAX Only)
Customers can request an upgrade to their current package through my.vfast.

1. Select SERVICES from the top menu.
2. Select VIEW AND UPGRADE on the package you would like to upgrade.
3. Select REQUEST UPGRADE.
4. Review and confirm your upgrade request.