What is DigiVoice?

DigiVoice is Vfast’s digital home phone service that works over your broadband using VoIP. Calls are made via your internet connection rather than a traditional copper phone line.

How it works

• Calls run over your broadband
  
• Your phone connects to your router or supplied adapter
  
• Used like a traditional landline
  
• No line rental or copper phone line required

Why choose DigiVoice

• No separate line rental
  
• Unlimited UK landline and mobile calls
  
• Works with most existing handsets
  
• Supported by our UK-based Service Desk

Important things to know

• Power cuts: 
  DigiVoice will not work without power or internet, including 999 calls. 
  Keep a charged mobile for emergencies.
  
  
• Personal alarms: 
  Some alarms may not work unless they support VoIP or mobile backup. 
  Check with your provider.
  
  
• Broadband required: 
  A stable connection is needed for good call quality.
  
  
• International calls: 
  Not included on the residential package.
  
  
• Emergency address: 
  Calls use the registered service address. Contact us if you move.

Pricing

Monthly: 

• £10 (30-day rolling)
• Unlimited UK landline and mobile calls

Activation:

• £30 new number
• £45 number transfer (plus £1/month porting charge)

Common questions

Can I keep my number?

Yes. Number transfer costs £45, plus £1/month.

Do I need special equipment?

Usually no. We supply a VoIP-compatible router and any required adapters.

Does it work during a power cut?

No. Power and internet are required.

We recommend having a mobile phone available for emergency use.

Will my personal alarm work?

Some alarms are compatible, but many older models rely on copper phone lines.

Check with your alarm provider to confirm whether your device supports VoIP or mobile backup.

Is call quality good?

Yes, with a stable broadband connection.

Which Broadband services are supported?

Ultrafast (Full Fibre), Superfast (FTTC), and Fast Broadband (WiMAX).

How long does activation take?

New numbers: same or next working day.

Number transfers: usually within 7 working days.