Keeping Your Number

Most customers can keep their existing phone number when moving to Vfast by transferring it from their current provider.

How it works

• We request a number transfer (port) from your current provider
  
• You must complete a Customer Letter of Authority (CLoA)
  
• Details must match your current provider’s records exactly, or the request may be delayed or rejected

What is the CLoA?

The CLoA authorises your current provider to release your number to your Vfast DigiVoice service. It is sent during the order process and is valid for 6 months.

Information required

• Current phone provider
  
• Phone number(s) to keep
  
• Service address (may differ from billing address)
  
• Billing address
  
• Account holder or company name
  
• Account or Main Billing Number (if applicable)

Authorisation

• Signature, printed name, date, and email address

Porting timeline

• Single number: 7–10 working days
  
• Multiple numbers: 10–15 working days
  (Timescales vary by provider.)

Important

Do not cancel your old service before the port completes, or the number may be lost

Common reasons ports fail

• Details do not match provider records
• Number already cancelled
• Wrong provider listed
• Pending changes on the line
• Number is part of a multi-number range

We will contact you if corrections are needed.

If you are leaving Vfast

• Your new provider must request the port
• Your Vfast service must stay active until the transfer completes