Using Your Own Router

You can use your own router with Vfast, as long as it is suitable for your type of broadband service.

Before choosing this option, it’s important to understand which type of router you need and what support we can and cannot provide.

Router Types Explained

Different Vfast services require different types of routers.

WAN Router (Ethernet WAN port)

You will need a WAN router if you have:

• Ultrafast Broadband (Full Fibre)
  
• Fast Broadband (WiMAX)
  
• Holiday Park Broadband (all delivery methods)

VDSL Router (Built-in modem)

You will need a VDSL router if you have:

• Superfast Broadband (FTTC / SOGEA)

PPPoE Login Details

Vfast services use PPPoE authentication.

When using your own router, you will need:

• PPPoE username
  
• PPPoE password

These are provided during installation or can be requested from the Service Desk.

What We Support (and What We Don’t)

What Vfast can help with

• Confirming the correct router type for your service
  
• Providing PPPoE login details
  
• Checking the broadband connection at the point it enters your property
  
• Testing the connection at the point it enters your home

What Vfast cannot support

• Accessing or managing your router settings
  
• Wi-Fi optimisation or internal network configuration
  
• Port forwarding, VPN, or DNS configuration
  
• Troubleshooting issues caused by router settings or firmware

You are responsible for configuring, securing, and maintaining your own router.

Troubleshooting With Your Own Router

If you experience issues:

• We may ask you to Test Your Connection Using a Direct PPPoE
  
• We may recommend testing with a Vfast-supplied router

This helps confirm whether the issue is with the broadband service or the router itself.

Important Things to Consider

• Older routers may not fully support modern broadband services
  
• Routers without IPv6 support may experience issues on certain services
  
• Firmware updates and security settings are your responsibility
  
• Using your own router does not change your contract or service guarantees
• If your package speed exceed 100Mbps you will require a router with Gigabit Ethernet ports

Not Sure Which Router You Have?

You can check by:

• Looking at the ports (Ethernet WAN vs VDSL socket), or
  
• The manufacturer’s specifications

If you’re unsure, contact us and we can confirm compatibility before you change router.