Wi-Fi FAQs

Why is my Wi-Fi slow?

Slow Wi-Fi can be caused by signal interference, too many devices connected, or the router being too far away. Try moving closer to the router, reducing the number of connected devices, or restarting your router. 

Why does my Wi-Fi keep dropping?

Wi-Fi may drop if the signal is weak, if there is interference from nearby networks or appliances, or if the router needs a reboot. Restart your router and check if the connection stabilises.

What is the difference between Wi-Fi and Internet?

Wi-Fi is the wireless signal that connects your device to your router. The Internet is the service coming into your property. You can have full Wi-Fi bars but no Internet if the service is down. 

How do I improve Wi-Fi coverage in my home?

Place your router in a central, raised, open location. Avoid cupboards, floors, and behind TVs. If you have a large property or thick walls, you may need additional access points or a Wi-Fi Mesh system.

How do I change my Wi-Fi password?

Log in to your router using the details on the router label. Navigate to the Wi-Fi or Wireless settings page and update the password. Save the changes. All devices will need to reconnect using the new password.

How do I find my Wi-Fi password?

Your default Wi-Fi name and password are printed on the label on your router. If you have changed them, log into your router to view your current settings.

Why is one device not connecting?

Restart the device and forget the Wi-Fi network. Reconnect by entering the password again. Ensure the device is within range of the router. If it still does not connect, try another device to check if the issue is device related.

Should I use the 2.4 GHz or 5 GHz Wi-Fi network?

2.4 GHz offers better range but slower speeds.

5 GHz offers faster speeds but over a shorter distance.

Choose the network that gives you the best mix of speed and stability for your location.

How many devices can I connect to my Wi-Fi?

Most home routers recommend limiting to 15-30 devices, performance may drop with too many high usage devices.

What can interfere with my Wi-Fi signal?

Thick walls, metal appliances, microwaves, baby monitors, cordless phones, and nearby Wi-Fi networks can affect signal strength. Try repositioning the router or reducing obstructions.

Why is streaming buffering on my TV?

This can be due to weak Wi-Fi, high usage on other devices, or slow incoming speeds. Use a wired Ethernet cable where possible for the most stable connection.

Can I use my own router?

In many cases yes. Contact support so we can confirm compatibility with your service and provide configuration details if needed.

Why are my speeds lower on Wi-Fi than on Ethernet?

Wi-Fi is always less stable and slower than a wired Ethernet cable. Factors like distance, interference, and device capability affect Wi-Fi performance.

How often should I reboot my router?

If you experience issues over Wi-Fi rebooting the router will allow it to run a fresh scan and attempt to pick the cleanest channel to operate on. Power off for 10 seconds and power back on.

Why does Wi-Fi work in some rooms but not others?

Every home structure is different. Thick walls, insulation, and layout can weaken signals. You may need extra access points or a mesh Wi-Fi system for full coverage.

Can I boost my Wi-Fi signal?

Yes. Options include repositioning your router, upgrading your hardware, adding Wi-Fi extenders, mesh units, or using Ethernet cables where possible.

What speed do I need for gaming?

Gaming itself needs low latency more than high speed. Most games work well at 20 Mbps or more. For the best experience, use a wired connection. If using Wi-Fi, connect to the 5 GHz band and stay close to the router.

Why is my Wi-Fi name not showing?

Ensure Wi-Fi is enabled on your router by checking the status lights. If the Wi-Fi light are off then press the Wi-Fi button on the router to re-enable. If you recently changed the Wi-Fi name, your device may still be looking for the old one, so update your connection settings.

What do the lights on my router mean?

Router lights show power, broadband status, Wi-Fi status, and Ethernet activity. If your broadband or Internet light is off or red, there may be a service issue. Restart the router, then contact support if it persists.

How do I connect a new device to Wi-Fi?

Open Wi-Fi settings on your device, select your Wi-Fi name, enter the password exactly as shown on your router, and wait for it to connect.

Is Wi-Fi safe?

Yes. Modern routers use secure encryption standards. Keep your Wi-Fi password private and change it every so often for added security.

Why do my speeds drop at certain times of day?

This can be due to peak usage, interference, or congestion in your area. Router reboots and choosing the 5 GHz network can help improve consistency.

What is a Wi-Fi extender?

A Wi-Fi extender boosts coverage by repeating your router signal. They help with dead spots but reduce overall speed compared to a mesh system.

What is a mesh Wi-Fi system?

A mesh system uses multiple units that work together for seamless whole home coverage. It is a better solution than extenders for large homes or homes with thick walls.

Why does my phone get better speed than my laptop?

Different devices have different Wi-Fi capabilities. Newer phones often have better Wi-Fi radios than older laptops. Also ensure your laptop is not running heavy background tasks.