Router Reset – Important Information

Modified on Fri, 6 Feb at 9:25 AM

Resetting your router will remove all of its settings and disconnect your internet service.

Do not reset your router unless the Service Desk has asked you to.

In most cases, resetting makes faults harder to diagnose and will require the router to be reprogrammed.

How to Tell If Your Router Has Been Reset

If your router has been reset, you will usually see one or more of the following:

Your Wi-Fi name has changed back to the factory default
(for example TP-Link_XXXX or Zyxel_XXXX)
Your Wi-Fi password no longer works
You cannot access the internet

If this has happened, your router will need to be reconfigured.

Your router needs broadband login details (PPPoE) to connect to our network.

You can find these in one of the following places:

Some older services use the account number as both the username and password.

Newer services use a generated password instead.

If you are unsure which applies to you, contact the Service Desk before attempting setup.

You will need to know your router model before following a setup guide.

Once you know the model, use the correct guide below.

Select your router model:

If you are not sure whether your router has been reset, or you do not have your login details, contact the Service Desk: support@vfast.co.uk