Moving Home

If you are moving home, this guide explains what happens to your Vfast service, how to check availability at your new address, and what your options are depending on your contract and service type.

1. Check availability at your new address

Before anything else, check which Vfast services are available at your new property:

• 01227 688901
• 0330 324 9811
• sales@vfast.co.uk

Availability varies by location and may include:

• Ultrafast Broadband (Full Fibre)
• Superfast Broadband (FTTC)
• Fast Broadband (WiMax)
• Holiday Home Broadband

This check determines what happens next.

2. If Vfast is available at your new address

If you stay with Vfast:

• Your existing service will be cancelled
  
• A new order will be placed at your new address
  
• A new minimum contract term will start
  
• No early termination fees apply

You can choose any available package at the new address.

Installation times depend on the service type and engineer availability. We will confirm timescales when the order is placed.

3. If Vfast is not available at your new address

If we cannot provide service at your new address:

• Your service will be cancelled
  
• Early termination charges apply for any remaining contract period

Exceptions (no early termination fee)

• Holiday park owners relocating off-park
  
• Manager’s discretion cases, for example:
  • Bereavement
  • Exceptional hardship
  • Other unavoidable circumstances

These are reviewed case by case.

4. Special rules for holiday park services

Park Holidays owners

Your broadband package is linked to your pitch agreement.

If you move off-park:

• Your service ends
  
• No early termination fees apply
  
• Equipment must be left in place or returned if requested

Other holiday park operators

Rules depend on the park agreement:

• Moving off-park normally ends the service
  
• Fees may or may not apply
  
• We will confirm based on your park

5. What happens to your equipment

Router

• You may take it with you or leave it behind
  
• Vfast routers are locked to our service
  
• We will confirm if it can be reused at your new address

WiMAX radio equipment

• Outdoor radios and cabling normally remain at the property
  
• Removal can be arranged for a fee

Fibre ONT (full fibre)

• Must stay in the property
  
• Do not remove it

V-Smart Mesh units

• Must be returned if the subscription ends
  
• Return instructions will be provided

Holiday park equipment

• All installed equipment must remain installed to the unit
  
• Sublet units must keep both owner and guest Wi-Fi equipment in place

We will confirm exactly what must stay or be returned when you notify us of your move.

6. How to tell us you are moving

Contact us as early as possible:

• 01227 688901
• 0330 324 9811
• accounts@vfast.co.uk

Please provide:

• Your account number
  
• Your moving date
  
• Your new address
  
• Whether you want to transfer or cancel

We will guide you through the next steps.