Changing Your Package

You can change your broadband package by contacting us. This guide explains how upgrades and downgrades work and how contract terms are affected.

How to request a package change

To change your package, contact our Accounts Team:

• 01227 688901
• 0330 324 9811
• accounts@vfast.co.uk

Package changes cannot be made through your online account.

Upgrading your package

Upgrades can be requested at any time.

What happens when you upgrade

• The new package starts once confirmed by the Accounts Team
  
• New speeds or data allowances apply from the upgrade date
  
• A new minimum contract period begins
  
• Your bill may include a pro-rata adjustment if the change starts mid-month

You will receive a confirmation email showing:

• Your new package
  
• Your new contract dates
  
• Your new monthly cost

Equipment note

Some upgrades may require a different router to support higher speeds. We will advise if this is required.

Downgrading your package

Downgrades are only possible if:

• Your minimum contract term has ended, and
  
• Your service is on a 30-day rolling contract

During your minimum contract term

Downgrades are not permitted on any service type, including:

• FTTP, FTTC, GPON, Active Fibre, WiMAX, and Holiday Park services.

If you are unsure whether you are still in contract, we can check for you.

Services with data allowances

If you exceed your included monthly allowance:

• Your speed is reduced to 128 kbps until the next billing month
  
• Upgrading your package removes the restriction immediately
  
• Upgrades always start a new contract term

Why your first bill after a change may look different

If a package change happens mid-month, your bill may show:

• A part-month charge for your old package
  
• A part-month charge for your new package
  
• Your new monthly charge going forward

This is normal and will be confirmed in your email.

Need help choosing the right package?

If you are unsure which package is best for your usage:

• 01227 688901
• 0330 324 9811
• sales@vfast.co.uk