What Is a Security Phrase?

Your security phrase is an extra layer of protection for your Vfast account. It helps us confirm your identity when you contact us by phone or email.

It acts as a simple passphrase so we can be sure we are speaking to the correct account holder.

Why Is a Security Phrase Important?

Protects your personal information

It prevents unauthorised changes to your account, even if someone knows your name or address.

Speeds up verification

When you contact our Service Desk or Accounts Team, your security phrase allows us to confirm your identity quickly.

Helps prevent fraud

A unique phrase makes it harder for someone else to impersonate you or access your service details.

What Makes a Good Security Phrase?

A security phrase can be any word or short phrase that you will remember easily.

Examples include:

• A memorable word
  
• A favourite place
• A short phrase you won’t forget
  

For security, avoid phrases that could be guessed easily (for example, pet names or anything visible on social media).

How to Add or Update Your Security Phrase

You can change your security phrase at any time using one of the following methods:

Via your my.vfast account

You can add or update your security phrase from your account dashboard.

See: Your my.vfast Account

Contact the Accounts Team

We can update it for you on request:

• Email: accounts@vfast.co.uk
  
• Phone: 01227 668901

For security, we will ask you to confirm your account number or other verification details before making any change.

Need Help?

If you are unsure whether you already have a security phrase, or you need help setting or changing one, our team can assist.