Appointment Windows & What to Expect

Modified on Fri, 6 Feb at 9:24 AM

Engineer visits are booked using time windows, not exact arrival times.

The type of window depends on which network delivers your service.

How Appointment Times Work

Engineers are scheduled across multiple jobs each day. Because earlier visits can overrun, an exact arrival time cannot be guaranteed.

You must be available for the full appointment window.

For services supported directly by Vfast engineers (such as Kent WiMAX or holiday parks):

Exact arrival times cannot be guaranteed
Visits usually take place during normal working hours (9am–5pm)
Where possible, we can request a call ahead on the day, but this cannot be guaranteed

If your service is provided via the Openreach network:

Appointments are booked as:

Other important points:

If your service is delivered via the OFNL network:

This is an OFNL network policy and applies to all providers using their network.

If your service is delivered via the CityFibre network:

Appointments are available:

Other important points:

Please ensure that:

The engineer may arrive at any time within the window, especially if earlier jobs overrun.

If you need to change or cancel:

Tell us as early as possible
Missed or late cancellations may result in charges, depending on the network operator