Park Guest Wi-Fi – How to Connect

This article explains how guests connect to the holiday park guest Wi-Fi network and who to contact if there is a problem.

Which Wi-Fi network to connect to

Guest networks normally contain VFAST and GUEST in the name

If you are unsure which network to use, check:

• Your welcome pack
• Information shown in the accommodation
• Park reception 

How to connect 

For all parks that use a payment portal, the steps are:

1. Connect to the guest Wi-Fi network

• Select the network name that contains VFAST GUEST or VFASTGUEST.

2. Open the portal page

• You should be redirected automatically.
• If nothing appears, open a web browser and try loading any website to trigger the portal.

3. Choose how to proceed

• Park Holidays parks: select HOLIDAY GUEST
• All other parks: select Purchase Connection Voucher

4. Select a package

• You will be taken to the park’s package page. 
• Make a selection and follow instructions for payment

5. Enter details and pay

• On Park Holidays parks, you will also need to enter your BKG booking reference at this stage.
  (This is provided by Park Holidays when the rental is booked.)
  
  
• On other parks, no booking reference is required.

6. Receive a voucher code

• After payment, a voucher code is generated.
• Take a screenshot or write it down 

7. Activate each device

• Return to the portal page
  
• Enter the voucher code
• Agree to the Terms & Conditions
• Click CONNECT
• Repeat this step for each device you want to connect

Device limits

Each package allows a set number of devices.

• Every device you connect uses one allowance
• Once a device is registered, it cannot be swapped for another device
• Choose carefully which devices you connect first

Parks with included or free guest Wi-Fi

Some parks include Wi-Fi as part of the booking.

In these cases:

• You still connect to the guest Wi-Fi network
• You may only need to accept terms or log in
• There may be no payment step

The exact behaviour is set by the park operator.

Who to Contact for Help

Connection or performance problems

If Guest Wi-Fi is not working, slow, or keeps disconnecting, contact the Vfast Service Desk.

We can help with:

• Wi-Fi not connecting
• Slow speeds or buffering
• Pages not loading
• Login or portal not appearing
• Error messages while connecting

Guests should use the contact details provided in the park information or welcome pack.

Voucher payments and refunds

Who handles payment issues depends on which park operator manages the site.

Park Holidays parks

Voucher payments are processed by Park Holidays, not Vfast.

For:

• Failed payments
• Duplicate charges
• Refund requests

Contact Park Holidays Customer Care: 0343 178 7070

Important: If a refund relates to poor performance, troubleshooting must be completed by Vfast first so the cause can be confirmed.

All other parks

Voucher payments are handled by Vfast.

For:

• Payment issues
• Voucher history
• Refund requests

Contact Vfast: 0330 324 9811

Related Articles

• Holiday Park Rentals & Sublets
• How Broadband Is Delivered on Holiday Parks