Protecting Yourself From Scams

Staying safe online is more important than ever. Scammers regularly try to trick people into giving away personal details, payment information, or access to their devices.

This guide explains how to recognise potential scams and what to do if something doesn’t look right.

1. Common Types of Scams You May Encounter

Phishing Emails & Fake Texts

• Vfast
• Banks or delivery companies
• Streaming services
• Government organisations

These messages often try to make you panic, such as:

• “Your account will be closed today – click here to update your details”
• “Payment failed – update your card details now”
• “A large device just connected to your Wi-Fi, click to secure your account”

These are designed to get you to click a link or download something harmful.

Phone Scams

Scammers may call pretending to be:

• Your broadband provider
• “The technical department”
• Microsoft / Apple
• “Your bank’s fraud team”

They often claim:

• There is a problem with your internet
• Your router is infected
• They need remote access to your device
• You must make a payment immediately

Vfast will never ask you to download software so we can access your computer.

Fake Wi-Fi Networks

When on holiday parks or public areas, scammers sometimes create fake networks with names like:

• “Free Park WiFi”
• “Guest_WiFi”
• “HolidayPark_Internet”

Connecting to these could expose your personal information.

Vfast guest Wi-Fi networks always show branded login pages or voucher portals.

Fake Payment Pages

If you are purchasing Wi-Fi vouchers or making payments:

• Park Holidays guests pay through the Park Holidays payment page only
• All other parks use the official Vfast payment portal

Never pay on a page that looks suspicious or unbranded.

2. How to Tell If Something Is a Scam

Here are the easiest ways to spot suspicious activity:

Unexpected contact

If you weren’t expecting a message or call, be cautious.

Poor spelling or unusual formatting

Genuine companies rarely send emails with spelling mistakes or strange sentence structure.

Requests for passwords or security details

No legitimate company will ask for:

• Your Wi-Fi password
• Your banking PIN
• Your account login passwords
• Remote access to your device

Pressure or threats

Scammers often use urgency:

• “Act now or lose access”
• “Your computer is infected”
• “You must pay immediately”

Suspicious links

Hovering over a link (without clicking it) often reveals a fake or unusual web address.

3. Staying Safe Online

Never share your passwords

Vfast staff will never ask for your login password for:

• Email
• Online banking
• Your device
• Your my.vfast account

We may confirm your security phrase, but only when you are calling us.

Keep your devices updated

Install updates on:

• Phones
• Laptops
• Tablets
• Smart TVs

These updates often include important security fixes.

Use secure websites

Look for: https:// and the padlock symbol in your web browser.

Only connect to trusted Wi-Fi networks

Check with reception or your holiday park if unsure which Wi-Fi network is legitimate.

Avoid downloading unknown apps or programs

If someone tells you to install software so they can “fix your internet”, it is almost always a scam.

Use strong passwords

Use a mix of:

• Letters
• Numbers
• Symbols

Avoid common passwords like “123456” or pet names.

4. What to Do If You Think You’ve Been Targeted

If something seems suspicious:

1. Stop. Do not click any links

Do not enter details on any forms.

2. Hang up the call

Scammers often try to keep you talking.

3. Do not give remote access

Never allow unknown callers access to your device.

4. Change your passwords

If you think your details may have been compromised.

5. Contact your bank if payment details were shared

They can put safeguards in place immediately.

5. Examples of Genuine Vfast Contact vs Scams

Genuine Vfast Contact

• Replies to support tickets
• Update emails about a fault affecting your area
• Billing emails from our official address
• Calls when you have requested assistance

Not Genuine

• Messages saying you must pay urgently on a random website
• Requests for remote access to your laptop
• Emails asking for your router password
• Messages from unbranded Wi-Fi login pages
• Fake receipts for services you never purchased

6. Reporting a Suspected Scam

If you receive a suspicious message pretending to be Vfast:

Email a screenshot to: support@vfast.co.uk

We will confirm whether it is legitimate and advise next steps.

If you believe you’ve been targeted by a wider scam, you can also report it to:

• Action Fraud (UK Police Cybercrime) – www.actionfraud.police.uk