Service Status Page
Our Service Status Page shows live information about faults, outages, and planned maintenance across the Vfast network.
It is the quickest way to check whether there is a known issue affecting your service before contacting the Service Desk.
Visit: https://status.vfast.co.uk/
When should I check the Status Page?
Check the Status Page if:
- Your Internet light is off
- Your connection is not working after restarting your router
- You suspect there may be a wider issue in your area
We aim to update the Status Page as quickly as possible when an issue is identified.
In some cases, there may be a short delay while we confirm the cause and affected area.
What the Status Page shows
The page displays:
- Known outages
- Planned maintenance
- Service issues affecting multiple customers
If there is a wider issue, updates will be posted there.
System Status Overview
At the top of the page you will see overall service status for:
- Broadband (FTTC, FTTH, WiMAX)
- Communications (VoIP, Email)
- Infrastructure (Core Network, Peering)
- Customer Services (Website, Portal, Call Centre)
Each service shows one of the following:
- Operational
Everything is working normally.
- Performance Issues
Service is available but may feel slow or unstable.
- Partial Outage
A fault affecting a specific area or group of customers.
- Major Outage
A large-scale fault affecting many customers or regions.
If you see Partial Outage or Major Outage, scroll down to the incident list for details.
Incidents
Incidents are split into two groups:
Stickied Incidents
- Shown at the very top
- Used for major outages
- Stay visible until fully resolved
Normal Incidents
- Listed below
- Newest incidents shown first
This ensures the most important faults are always easy to find.
How to Read an Incident
Each incident has two parts:
Main Incident Message
This shows:
- What is affected
- Which areas or parks are impacted
- When the issue started
- Any instructions
This message stays at the top throughout the incident.
Update Posts
- Newest update appears directly below the main message
- Older updates move down the page
This means the latest information is always at the top.
Status Icons
- Orange flag = engineers investigating
- Blue eye = fix applied, monitoring stability
- Green tick = issue resolved
Scheduled Maintenance
Some disruption is caused by scheduled work from networks such as Openreach, CityFibre, or OFNL.
To view planned work:
- Click View Scheduled Maintenance
Each entry shows:
- Area affected
- Date and time
- Network carrying out the work
- Expected downtime
- Any special instructions
What To Do Next
If there is an active incident in your area:
- Read the latest update
- Follow any instructions
- Do not reset your router unless advised
If there is no incident listed and your service is not working:
- Follow: No Internet? Quick Checks
If problems continue, contact the Service Desk.
Need Help?
If your service is still not working after checking the Service Status Page and completing No Internet? Quick Checks, contact the Service Desk.
See:
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